Terms & Conditions

Buying Products on Our Website

All of our prices are inclusive of VAT. Delivery charges will be calculated during the checkout process, after you choose your preferred delivery method. We try to have accurate pricing and availability information on all the products we offer; despite our best efforts, a small number of the products in our catalogue may be mis-priced or have inaccurate stock availability information. We do verify prices as part of our acceptance procedure, and will inform you if a product’s correct price is higher than that stated in your order, so you may ultimately decide whether or not to order the product at the correct price. We may change the price of any product at any time before you place an order. If the goods you have ordered are not in stock, we may send an e-mail to inform you, at which time you may cancel your order. We do our best to accurately estimate when items will be dispatched and/or delivered; however, these estimates are based on several factors over which we have no control and as such, time for dispatch and/or delivery shall not be of the essence of the contract and should be considered as rough estimates only. We reserve the right to substitute a product within an order when the product has been discontinued or has been out of stock for an extended period of time. Any substitute products added to an order may differ slightly in appearance, but will be of equal or greater specification and monitory value, with no additional charge added for this addition.

Reason why delivery costs may change:

We reserve the right to review shipping costs for large orders prior to dispatch. In the instance where the fixed delivery cost displayed within the checkout are not sufficient to ship your order. We will you contact you as soon as possible to ensure the speedy delivery of your item.

DDU (Delivery Duty Unpaid) – Orders sent outside of the European Community

All orders sent outside of the UK and EU are shipped on a DDU (Delivery Duty Unpaid) basis and may be subject to local customs import duty which is charged on the value of the purchase. Payment of these fees is the sole responsibility of the customer. For example, customs duty must be paid on all orders over $200 when shipped to the United States. Payment of the duty charge is necessary for the release of your order from customs on arrival to your country.

DDU (Delivery Duty Unpaid) - Refusal to pay charges - Returns Policy

If you refuse to pay any import duty levied against your shipment, resulting in the shipment being returned to lietuviska.com (New Way Network solutions), then all related returns charges plus a minimum administration charge of 5.00Eur (or equivalent currency at current exchange rate) will be charged against your final refund amount.

Security Checks

lietuviska.com (New Way Network solutions) reserves the right to carry out security checks on a random selection of orders each day. Whilst in most cases this should not effect the dispatch of an order, we must advise that security checks require the Customer Relations team to contact the customer, and should we not be able to reach you, your order may be delayed

Your Right to Cancel

You can cancel your contract with lietuviska.com (New Way Network solutions) within 14 working days of delivery (starting the day after the receipt of the goods), as per the guidance set out in the Consumer Rights Act 2015.

All items returned from countries outside of the EU must be clearly labelled as ‘Returned Item’.

Delayed/Lost Delivery

1. If you have not received your order within 15 working days of dispatch (not including Saturdays / Sundays), you must immediately advise lietuviska.com (New Way Network solutions) Customer Services of the delay/loss.
2. In the event of a replacement order being sent to you, all replacement item/s will be sent to you followed by a non-delivery declaration form which you will need to complete and return.
3. Where a refund is requested, the non-delivery declaration form must be returned complete before a refund can be authorised.
4. The declaration form will be sent to the email address supplied with the initial order, and on receipt; requires completion in full and returned to the free-post address supplied with the form.
5. Should the completed non-delivery declaration form not be received within 10 working days of receipt, then you will become liable for the cost of the initial goods and postage.
   • Where a replacement has been requested and dispatched, this will be charged to the method of payment for your order if a replacement has already been dispatched.
   • Where a refund has been requested and the form has not been received in the given time, then the refund will not be processed.
6. This charge will be refunded upon receipt of the completed non-delivery declaration form if received within 20 working days from the date of receipt for the non-delivery declaration form. Forms received between the 11th and 20th working day will incur a 20% administration fee of the value of the lost parcel and will be charged to the method of payment for your order. Any form returned after this period will be deemed void.
7. Duplicate forms can be requested from lietuviska.com (New Way Network solutions) Customer Services.

Returns Policy

If you refuse to pay any import duty levied against your shipment, resulting in the shipment being returned to lietuviska.com (New Way Network solutions), then all related returns charges plus a minimum administration charge of 5.00Eur (or equivalent currency at current exchange rate) will be charged against your final refund amount.

Faulty Goods – within 30 days

If your goods are faulty on arrival, you have 30 calendar days from receipt, in which to inform us of the fault in order to claim a full refund or exchange, otherwise your return will be processed under the terms of the Manufacturer's’ Warranty (See below).

Goods should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method. We test returned items, and if our technicians find a returned item is not faulty or has been tampered with, we will return the item to you ( In certain circumstances, faults will need to be diagnosed by the manufacturers of the item before a replacement can be issued). In this instance you will be liable for the returns carriage cost.

Goods outside 30 calendar days shall be issued with a replacement only.

Unwanted Goods – within 30 days

You can return unwanted items within 30 calendar days of delivery and we will refund you the price paid for the items. In addition to the refund on your items; if your return request is received within 14 days of delivery, and items received within the following 7 days, then we will refund the cheapest, standard delivery option to you, unless there is another item on your order. Outside of 7 days from receipt, refunds for non-faulty returned items will not include the original delivery charge or the cost of delivering the items to us.

Use of Our Royal Mail or Collect+ Returns Service or Alternative Courier

Royal Mail - If you are using this service then please ensure parcels are not bigger than 61 x 46 x 46cm and no heavier than 5kg. Royal Mail offers compensation levels up to the value of 100 Eur in the event of loss or damage to a parcel. By using this service you will be subject to a charge of 2.99 Eur if your goods are unwanted or upon testing the item/s are found to be not faulty. If your goods are incorrectly supplied or faulty then use of this service will be free of charge.

Collect+ - If you are using this service then please ensure parcels are not bigger than 50 x 30 x 30cm and no heavier than 10kg. Collect+ offers compensation levels up to the value of 100 Eur in the event of loss or damage to a parcel. By using this service you will be subject to a charge of 3.99 Eur  if your goods are unwanted or upon testing the item/s are found to be not faulty. If your goods are incorrectly supplied or faulty then use of this service will be free of charge.

Alternative Courier - For orders being returned by an alternative courier we recommend using a postal service that provides proof of delivery and provides appropriate compensation levels in the event of loss or damaged goods as returns are NOT our responsibility until they arrive back to us.

Returns Exclusions

Unfortunately we cannot refund, replace, or exchange certain products if the seal/packaging has been broken or opened. This is applicable to product software, and all types of replacement batteries, memory and media cards. Wireless, Wired or VR Headsets are also excluded; this is due to reasons of hygiene. Screen protectors cannot be returned once the protective layer for the adhesive side has been removed.

Replacements & Refunds

Where applicable, replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 10 working days to issue the item. If an item is out of stock, it will then become a priority back order to be shipped once stock is available.

If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order. Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. Refunds can take up to 30 days to process. Refunds by credit card are made to the same credit card that was used for the original purchase.

Any return that is not accompanied with the returns form or returns reference number will be held by lietuviska.com (New Way Network solutions) for 30 days, awaiting the return of the completed form. Items that have not been reclaimed by you within this period will be disposed of after this time and will result in the return being completed without action.

DDU (Delivery Duty Unpaid) - Refusal to pay charges - Returns Policy

If you refuse to pay any import duty levied against your shipment, resulting in the shipment being returned to lietuviska.com (New Way Network solutions) Fun, then all related returns charges plus a minimum administration charge of 5.00 Eur (or equivalent currency at current exchange rate) will be charged against your final refund amount.

Manufacturer's Warranty

After 30 days, returned faulty items will be processed according to the manufacturer's warranty and we will send those items to the manufacturer for repair or replacement.

PACKAGING

Please ensure that the item is securely wrapped and packaged. Do not send any accessories including the battery and battery cover except in cases when the fault is a power/charging fault then send the battery and the charger. We recommend using a posting method that provides proof of delivery and can compensate for lost or damaged goods for higher value items. We cannot be held responsible for any units that have been damaged in transit.

PROOF OF PURCHASE

A copy of the proof of purchase must accompany the phone to validate the warranty. Failure to do so may delay the turnaround time of your repair. This can be a copy of your original invoice that was dispatched with the item.

WARRANTY

If the unit is in warranty the engineer will repair or replace the phone depending on the manufacturer’s procedure. Physical or liquid damage is not covered by manufacturer’s warranty and is subject to either a charge for repair which will be quoted prior to action being taken or a charge of 25.00Eur.

All items carry a one year manufacturers warranty. If your faulty item is not covered by being outside of the warranty period or damage that is not covered, then please refer to the Charges section below. Should the fault/damage on your items be deemed as not being covered under the manufacturers warranty, then we will inform you by post as to the cost to repair the item. Items which are deemed as beyond economical repair may not be repairable and will incur an administrative fee of 25.00Eur for it to be returned in the condition it was sent.

Failed Delivery Policy

On occasions parcels identified as ‘Failed Delivery’ are returned to lietuviska.com (New Way Network solutions) within 5-10 days of dispatch from our warehouse. Reasons given are the following:

1. Addressee has gone away
2. No Answer
3. Address Incomplete
4. Address Inaccessible
5. Addressee unknown
6. Refused
7. Not called for

Where any of the above reasons is applicable to your order then you will be informed of the failed delivery attempt by email and if required, a request for delivery address or confirmation of delivery details that you originally provided when first placing your order.

Reasons 1 & 2

Cost of the re-delivery will be charged to you and your order will be dispatched within 48 – 72 hours from notification, unless lietuviska.com (New Way Network solutions) receives alternative instructions.

Reason 3-5

Cost of the re-delivery will be charged to you and your order will be dispatched following confirmation of the delivery address details.

Reason 6 & 7

No action will be taken by lietuviska.com (New Way Network solutions) until new instructions are received from you.  If after 30 days from the original dispatch date you have not contacted lietuviska.com then your order will be disposed of and a recycling charge made to your account.

 DDU (Delivery Duty Unpaid) – Refusal to pay charges – Returns Policy

If you refuse to pay any import duty levied against your shipment, resulting in the shipment being returned to Lietuviska.com (New Way Network solutions), then all related returns charges plus a minimum administration charge of 5.00Eur  (or equivalent currency at current exchange rate) will be charged against your final refund amount.

 Voucher Codes

Voucher codes are only valid online and need to be entered in the shopping basket to obtain discount.

Voucher codes cannot be used in conjunction with any other promotional codes.

Any certificate or voucher has a cash redemption value of 0.001p and is not transferable or assignable.

Information You Provide To Us

  The following applies to any information you provide to us, for example during any registration or ordering process.

Online Contract Formation

By completing and submitting the electronic order form you are agreeing to these Terms and Conditions and are making an offer to purchase goods from lietuviska.com (New Way Network solutions). Our acceptance to your offer will only be considered complete at the time we send the dispatch confirmation e-mail to you, or when the goods you ordered are effectively dispatched, whichever happens first. If for any reason your order is rejected before we accept your offer and payment has been taken, a full refund will be made immediately. Any goods on the same order which we have not confirmed in the dispatch confirmation e-mail and that have not been dispatched to you do not form part of the binding contract between you and lietuviska.com (New Way Network solutions).

Fraud

Lietuviska.com (New Way Network solutions) will not tolerate any attempts to obtain goods by fraudulent means. Any fraudulent action will be reported to the relevant authorities. Please note that Internet host IP addresses are recorded when placing an order online.